Delivery

Orders placed on Odoziakuchi.com will generally be delivered within 3 – 5 working days from the order confirmation date for items in stock. For items that are on pre-order, delivery usually takes 10 – 15 working days. Please check the product page for delivery timescales. Please note, orders of personalised products may take longer. Made to order delivery timescales will be specified on the product page. Upon delivery, a signature of someone over the age of 18 years old is required, we do not deliver to P.O box addresses. Those who accept the delivery at the designated address shall be deemed to have done so with your authorization.

Returns Policy

You must notify us of any returns within 7days of receipt of your Jewellery. Your returned piece of jewellery must be returned to us within 14 days after the initial delivery date. If you wish to return a piece, we recommend that you contact our customer service team within 7 days of your delivery.

Once we receive the item(s), they will go through quality control before exchange or return is processed. We cannot process exchanges or returns on items that are made to order, have been customized, used, altered or damaged.

Returned pieces must comply with the following:

All pieces must be returned unused and unworn, in the original condition they arrived in.

All pieces must be returned with the original boxes and dust bags, where provided, as well as any included documentation & certificate.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If a package delivered to you arrives damaged, you must refuse the shipment and contact us immediately.

Faulty items

In the unfortunate incident your Jewellery arrives damaged, you must notify us within 2 days of receiving the item. We will ask you to email a photograph of the damage, including the packaging. Once we have received the item, it will be inspected and a repair or replacement will be arranged where possible. Please report within 48hours of delivery – outside of this period damages may be deemed to have happened after the delivery event. Please contact our customer services team at [email protected] and we will advise you on how to proceed, we will offer an exchange or full refund.

How To Return

If you wish to return a piece to us, please contact [email protected] with your name, address and order number. We will provide you with a free return shipping label and a link to schedule a convenient time for our courier to collect the package from your address.

Refunds

Once your return has been received, authenticated, and accepted, we will process a full refund to your account

Refunds will be completed via the original payment method. The funds may take up to 10 business working days and may  vary due to processing times between payment providers.

Cancellations

If you wish to cancel your order, please contact us within 24hrs of placing the order. Orders after 24hrs will already have been processed for delivery. If you wish to cancel your order, please contact customer service by emailing us at [email protected] or filling the contact us box below.